Tishbi EU is importer and distributor for Europa of Tishbi Estate Winery - Baron Wine Cellars Ltd.
Our office address: Maarten Lutherweg 149, 1185 AM AMSTELVEEN, The Netherlands
E-mail info@tishbi.eu
Registration at the Chamber of Commerce Amsterdam No. 34190757
VAT nummer NL812229447.B01
Terms and Conditions
1. General terms
You must be over 18 years of age to buy wine from our website. If wine is being delivered to an alternative address, the person receiving the wine must be over 18, proof of age may be required upon receiving deliveries.
2. Prices
All wines are quoted per 75cl bottle (unless otherwise stated). Prices include Value Added Tax (VAT) applicable at the time of payment.
3. Payment
Payment may be made using our secure server, through Moneybookers. If preferred, orders can be placed by mail and credit card details can be given over the telephone or by fax.
4. Delivery Charges and Time Schedule
Delivery charges will be shown on the cart page. By clicking the re-calculate button the total price will be calculated.
Goods will be delivered within 5 working days. We do not guarantee the time of day for deliveries.
Special delivery instructions; If you do not expect to be home to receive your wine, you may leave special delivery instructions (e.g. leave in garage). We are happy to pass these instructions to our carriers, however, neither we nor the carriers will accept responsibility should the wines be lost, stolen, or damaged as a result of such instructions being followed. Please send us a separate mail with your Delivery Instructions to info@tishbi.eu
Important delivery information; Please ensure the correct address is provided and recipients are able to accept deliveries. Refused and failed deliveries will be returned back to Tishbi EU at a cost of EUR 35,00 payable by the sender. If no one is available to receive the goods our carrier will notify the recipient of the attempted delivery with a card placed through the letterbox. If the items are not claimed within 5 working days they will be returned to Tishbi EU at cost of EUR 35,00 payable by the sender. To re-send a parcel there will be a further delivery charge.
We would strongly recommend, when sending gifts to friends, that you use a work address for delivery if possible and also include a contact number for them.
5. Returns / Guarantees / Cancellation
Any breakages will be replaced free of charge, providing the carrier has been informed at the time of delivery. We must be advised of breakages or shortages within two days of the delivery date.
Cancellation - You have the right to cancel your order, for any reason, within two working days from the day you receive the goods. You will however have to pay the cost of returning the goods to us plus a handling fee of EUR 2,00 per bottle. We will refund the balance of your money within 30 days of any cancellation.
6. Order confirmation
A full VAT invoice will be mailed to you after processing your order. No financial details will be included with the wines when they are delivered, whether they are delivered to billing address or other addresses.
7. Vintage and Availability
We will always try to ensure that wines are of the vintages quoted on our list, however if one vintage becomes exhausted, the next available vintage will replace it. If this policy is unacceptable, please let us know and we will try to make alternative arrangements to suit you.
It can occur that some of the pictures of wine labels show previous vintages that are no longer available. The vintages given in the text descriptions of wines are checked and updated regularly.
If a particular product that is ordered is out of stock, you will be advised as to when the goods are likely to be dispatched. An alternative product may be offered and we will confirm details before dispatching. Occasionally with mixed cases of wine, we reserve the right to substitute one wine for another of similar or better quality if a particular wine is out of stock.
8. Security and Privacy
All personal details will be kept strictly private and confidential and will not be shared with any other party. We take great care to ensure that our own computer systems are protected by up to date firewalls and anti-virus programs.
Impressum
Verantwortlich für den Inhalt dieser Seiten: Tishbi EU - Import and distribution Tishbi Estate Wines
Maarten Lutherweg 149, 1185 AM AMSTELVEEN, The Netherlands
KVK nummer: 34190757
BTW-nummer: 812229447.B01
Verantwortliche Person für den Inhalt dieser Homepage: Y. Karo, info@tishbi.eu
Tel. +31 6 10275739
Copyright © Tishbi.EU